Outsource Your Practice, Not Your Quality
We run front desk, prior authorization, referrals, and insurance eligibility for physician practices nationwide so your team spends less time on admin and more time with patients.
- ✓Tired of Re-Hiring Front Desk Staff?
- ✓Feeling overwhelmed by administrative tasks?
- ✓Wishing your patients spent less time waiting?
Book a Free Practice Review
Tell us which part of your practice is eating the most staff time.
Or call (630) 313-0856Thanks — we've got your request
We'll show you exactly how we'd handle it and what it would cost compared to hiring.
Call (630) 313-0856- ✓HIPAA-Aware Standards
- ✓U.S.-Based Account Manager
- ✓Backup Resource at No Extra Cost
Practice operations we take off your plate
All four are handled by the same five-person Operations Team not four separate vendors, and not a single hire you have to recruit, train, and hope doesn't call in sick.
Front Desk Coverage
- ✓Every inbound call answered no more patients hitting voicemail
- ✓Scheduling and routine questions handled without pulling staff off other work
- ✓One point of contact your patients recognize, not a rotating call center
Prior Authorization
- ✓Insurance requirements verified before you schedule
- ✓Submission and follow-up handled directly with the payer
- ✓96% of the authorizations we submit get approved
Referral Coordination
- ✓Referrals tracked from the moment they're sent to the scheduled visit
- ✓Direct follow-up with the receiving practice not just a fax and a hope
- ✓Status visible to your staff without them having to chase it
Insurance Eligibility Check
- ✓Coverage confirmed directly with the patient's insurer, not assumed from last visit's file
- ✓Checked against the specific codes and modifiers for the scheduled service
- ✓Most checks complete within minutes, before the patient ever walks in
- Front Desk Optimization
- Prior Authorization
- Referral Coordination
- Advanced Eligibility Check
- IT Services (MSP)
- HIPAA Compliance
- Website Development
- Social Media Management
Why Choose Us?
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1
One Accountable Contact, Not a Ticket Queue
Your dedicated U.S.-based Account Manager is who you call, email, or message directly backed by a trained team working U.S. business hours, not a support inbox or a script.
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2
Coverage That Doesn't Disappear
If your Primary Resource is out, a Backup Resource trained in parallel steps in at no extra cost. Anything that needs escalating goes to a named Duty Manager, not a queue.
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3
Five People, the Cost of One Hire
A Primary Resource, a trained Backup, a Team Lead, a Duty Manager, and an Account Manager for less than the real cost of recruiting, training, and retaining a single in-house employee. No coverage gaps, no hiring risk, no severance if it doesn't work out.
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4
HIPAA-Aware in Everything We Handle
Every function we run for you front desk, referrals, prior auth, eligibility checks handles protected health information under the same HIPAA-aware standards, whether the team member working it is down the hall or across the globe.
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Account Manager -
Team Lead -
Duty Manager -
Duty Manager -
Manager
Words Out There For Us.
A Game-Changer for Our Practice
MDhelpTek has been a game-changer for our practice. Calls are answered promptly, and our patients notice the difference.
Hiring More Full Time Employees
We went from struggling to hire and retain front-desk staff to having tasks handled faster and patients more satisfied without the hiring headache.
Getting Found, And Marketing That Brings Patients In
Your Practice's Website, Built and Kept Current
- ✓Appointment scheduling and intake forms built for how patients actually book
- ✓Patient forms that keep information private and secure not a generic contact form bolted on
- ✓Content your staff can update themselves no developer needed for routine changes
Show Up When Patients Search for You
- ✓We fix the problems keeping your website from showing up on Google not just list them in a report
- ✓Showing up when someone nearby searches "doctor near me" or your specialty and city
- ✓Content reviewed against HIPAA and healthcare-marketing guidelines before it publishes
Your Facebook & Instagram, Managed for You
- ✓Content managed by people who know what a healthcare practice can and can't say
- ✓Built to bring in new patients, not just views on a post
- ✓You'll see how many calls and booked appointments came from it not just likes
Ready to Take This Off Your Plate?
Tell us which part of your practice is eating the most staff time. We'll show you exactly how we'd handle it and what it would cost compared to hiring.
No coverage gaps, no hiring risk, no severance if it doesn't work out.