Front Desk Coverage
- Every inbound call answered no more patients hitting voicemail
- Scheduling and routine questions handled without pulling staff off other work
- One point of contact your patients recognize, not a rotating call center
We run front desk, prior authorization, referrals, and insurance eligibility for physician practices nationwide so your team spends less time on admin and more time with patients.
We run front desk, prior authorization, referrals, and insurance eligibility for physician practices nationwide so your team spends less time on admin and more time with patients.
All four are handled by the same five-person Operations Team not four separate vendors, and not a single hire you have to recruit, train, and hope doesn't call in sick.
One Accountable Contact, Not a Ticket Queue
Your dedicated U.S.-based Account Manager is who you call, email, or message directly backed by a trained team working U.S. business hours, not a support inbox or a script.
Coverage That Doesn't Disappear
If your Primary Resource is out, a Backup Resource trained in parallel steps in at no extra cost. Anything that needs escalating goes to a named Duty Manager, not a queue.
Five People, the Cost of One Hire
A Primary Resource, a trained Backup, a Team Lead, a Duty Manager, and an Account Manager for less than the real cost of recruiting, training, and retaining a single in-house employee. No coverage gaps, no hiring risk, no severance if it doesn't work out.
HIPAA-Aware in Everything We Handle
Every function we run for you front desk, referrals, prior auth, eligibility checks handles protected health information under the same HIPAA-aware standards, whether the team member working it is down the hall or across the globe.
MDHelpTek has been a game-changer for our practice. Calls are answered promptly, and our patients notice the difference.
Dr. Mohsin Sheikh
Vascular Interventional Radiologist
We went from struggling to hire and retain front-desk staff to having tasks handled faster and patients more satisfied without the hiring headache.
Paty Stocks
Take “IT” off the list of things that need your attention, permanently.
We’re here to make technology work for your business.
Take “IT” off the list of things that need your attention, permanently.
We’re here to make technology work for your business.