Healthcare Outsourcing, Run by People Who Actually Understand Healthcare
We're a Lisle, Illinois-based team that runs the day-to-day administrative work medical practices don't have time for plus web, SEO, and social media for practices that want those handled too.
- ✓One team, one point of contact
- ✓U.S.-Based Account Manager
- ✓Backup Resource at No Extra Cost
Book a Free Practice Review
Tell us which part of your practice is eating the most staff time.
(630) 313-0856Thanks — we've got your request
We'll show you exactly how we'd handle it during U.S. business hours.
(630) 313-0856Why We Exist
Most of the vendors a medical practice ends up hiring a virtual-assistant agency for the front desk, a generalist IT company, a marketing shop have never actually worked inside a practice's real operations: payer-specific prior authorization rules, HIPAA-aware handling of protected health information, a referral that has to survive a fax machine instead of an inbox. MDHelpTek exists to be the vendor that has. Every person on your team is trained specifically for healthcare operations, not general administrative work with "healthcare" added after the fact.
MDHelpTek redefines success in healthcare through expert outsourcing, letting you focus on exceptional patient care while we handle intricacies.
One Team, Five Roles, No Guessing Who to Call
Every practice we work with gets the same structure, not a single assistant juggling everything:
Works your account daily
Primary Resource
Handles your day-to-day work directly with your office.
Backup Resource
Trained in parallel at no additional cost, so a sick day never becomes a coverage gap.
Oversees your account
Team Lead
Oversees workflow execution, quality assurance, and reporting.
Duty Manager
Handles escalations directly reachable by message, not a ticket queue.
Account Manager
U.S.-based. Your named point of contact for strategic oversight.
Your Account Manager is U.S.-based; the rest of the team works U.S. business hours, so response times don't depend on time-zone overlap. If retraining is ever needed on your account, we provide one full month of service at no charge.
What We Handle
One team, one point of contact
Front Desk Coverage
See the service →Referral Coordination
See the service →Prior Authorization
96% of the authorizations we submit get approved.
See the service →Insurance Eligibility Check
See the service →Standalone Services
- Web Development
- SEO for Healthcare
- Social Media & Marketing
Where We're Based
Our Office
MDHelpTek's office is at 801 Warrenville Rd, Suite 100, Lisle, IL 60532.
Our Reach
We serve physician practices and clinics nationwide.
What Clients Say
MDHelpTek has been a game-changer for our practice. Calls are answered promptly, and our patients notice the difference.
Ready to Take This Off Your Plate?
Tell us which part of your practice is eating the most staff time. We'll show you exactly how we'd handle it.
One full month of service at no charge if retraining is ever needed on your account.